Dear Jewel…

My dearest Jewel-Osco,

Why must you insist on us having such a love-hate relationship?

Providing only four employees – one for each of two lanes, a bagger, and a supervisor for four self-checkouts – on a busy Friday night when all of Boystown and Wrigleyville needs to stock up on their weekend refreshments, is probably not the smartest staffing decision. Especially the weekend that Chicago’s plastic bag ban takes effect.

And especially if a decrepit 93-year-old Mr. Miyagi lookalike is your bag boy?

By All Means...

While I love you and your broad selection of delicious food, your checkout lines on a Friday night are the reason I keep Treasure Island around as my mistress…

You see, it’s like this… Continue reading

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Management 101: How to Effectively Run a Business

I’m sure you’ve probably read Robert Fulghum’s All I Really Need to Know I Learned in Kindergarten. While I agree that there are some great lessons to be learned from this, I don’t quite agree that it’s all you need to know. Anyone who can say that has obviously never worked in a restaurant because that’s really where you learn everything. From how to tip to how not to treat people in the service industry, and from how to clean up after yourself to how to effectively run a business. You’d think some things would be common sense, but apparently not. Tipping and cleaning up after yourself aside (we’ll save those for another day), we’re going to focus on the most important thing: how to effectively run a business.

I was going to let this post slide under the radar, but after learning recently that I’m apparently banned from one of the restaurants I worked at over the summer for “blasting” them on social media after I left, I felt it was an appropriate time to look at my time there in a positive light and share with you what I was able to learn from the experience. Continue reading